Refund policy

Change of mind

You can cancel an online order before delivery or tell us within 14 days after receiving it that you wish to cancel. Email contact@lintandloom.com with your name and order number, or enough information to identify your order. A clear statement is enough; you do not have to give a reason.

For our compact reusable pet-hair brush in White, Blue, Green or Pink, we offer a refund without requiring you to post it back. We will refund the item price and any standard delivery charge within 14 days of your cancellation notice, using the original payment method. We do not charge a restocking or cancellation fee. Please do not send parcels to the supplier or our contact address.

Faulty, damaged, incorrect or missing items

Contact us as soon as you notice a problem. You have statutory rights where goods are faulty, not as described or not fit for purpose, including the short-term right to reject within 30 days where applicable. These rights are not limited by the 14-day change-of-mind period.

We will arrange the refund or other remedy you are entitled to at no cost to you. Photos may help us understand a problem but do not replace or restrict your statutory rights. You do not need to seek reimbursement from our supplier, and our response does not depend on the supplier accepting a dispute. A replacement will only be arranged with your agreement.

After dispatch

We will try to stop a parcel when you cancel, but cannot guarantee an address change or interception. This does not remove your cancellation rights. Bank processing may take additional time after a refund is issued; contact us if it has not appeared so we can help trace it.

Nothing in this policy limits your statutory consumer rights.